Custom Cases is in upgrading, the new edition will be more autonomous and complete, sorry for any inconvenience caused.&
针对Steam国内服务器造成的Steam无法连接等问题，解决办法如下：
一、PC端操作步骤
通过修改hosts文件实现Steam的访问，待Steam恢复后改回；
1. 在文件路径 C:\Windows\System32\Drivers\etc下找到hosts文件；
2. 以记事本方式打开，在文档最后一行粘贴： 23.198.121.160
steamcommunity.com 或者23.52.74.146 steamcommunity.com，保存并关闭；
若保存的时候出现host权限不够。这时应该通过正确的方法是，右键单击该文件，选择【属性】，转到【安全】选项卡，找到当前使用的账户名，单击【编辑】全选---然后确定
确认后，在重新打开hosts文件，添加就可以的！
3. 在访问Steam时将每个地址里的http改为https（例如https://steamcommunity.com/）即可正常访问并登录Steam，接收报价，取回物品。
二、移动端操作步骤（确认报价）
1. 可在APP Store或应用商店下载安装“网易UU加速器”;
2. 安装完成后，打开搜索“Steam”，点击加速;
3. 即可按照正常流程通过手机确认报价，实现存入、取回。
1.How to withdraw items?
Step 1: Sign in luckcases.com through Steam.
Step 2: Go to My Winnings.
Step 3: Select your items in inventory witch you want to withdraw and click Accept Skins.
Step 4: Waiting for the status change to Accepted (approximately 2 mins).
Step 5: Select the items in status of Accepted then click Send Me Offer, then the bot will send you a trade offer, please accept that to finish the trade.
2.What can I do with my winnings
When you open the case, and get your drops, you can choose sell for balance or withdraw the item,you can only choose one way. If you choose sell for balance, the money will be added to your balance.If you choose withdraw, you can withdraw it in you inventory.
3. How to Save Trade URL?
Step 1: Sign in luckcases.com through Steam. Step2: Go to My Account Step 3: Click Get Trade Link. Step4: Copy the Trade URL and save it on Luckcases.
4. How do I change the steam inventory settings??
Step 1:Log in steamcommunity.com Step2: Click profile and go to the profile page Step3: Click edit profile Step4: Click My Privacy Settings Step5: Change the inventory setting to public and remove the tick in front of the sentence“Keep your Steam Gift inventory private, regardless of your inventory setting above.
5.How to Get the Steam ID?
Step 1: How to Get the Steam ID? Step2: Log in steamcommunity.com Step3: Click 'View profile' Step4: Copy the link to http://steamrep.com, and search, you will get the steam id.
6.I have added the balance but money didn’t come. What should I do?
Attention! Your payments could be delayed for 5-10 minutes. If the money didn`t come within the hour, please contact our online service with live chat.
7.I cannot get the trade offer, why?
The bot cannot send you trade offer in the following reasons:
A． You have blocked trade (came with the new device, recently changed the password / e-mail, changed the Steam Guard security settings have VAC-ban, etc.).
B． You have hidden inventory in Steam privacy settings (Check it) Steam My Privacy Settings
C． Check your trade-link in profile and Steam settings – they should be matched.
D． Bot is having problems with the Steam connection, the problem is in the Steam API, please try again later.
E． If you have any other questions, you can contact our online service with live chat.
8.What is trading restrictions??
The steam trading system is designed to protect user accounts. The restriction is for fraud and scam prevention. Recent changes to your account information may have restricted certain features of the Steam Community for a limited time.
9.Reasons of trading restriction
1. Steam Guard Not Enabled We require Steam Guard (via email or mobile authenticator) to be enabled for 15 days to help protect your items and Steam Wallet funds from being misused by someone who may have illicitly obtained your password. If you have not had Steam Guard enabled for 15 days, you will be unable to trade or use the Community Market. Accounts that currently have Steam Guard disabled will be unable to trade and use the Community Market.
2. Recent Password Reset If you forget your password and need to reset it (note: this is different than changing your password), you will be restricted from trading and the Community Market for 7 days. If your account has not had any activity for more than two months, these restrictions will apply for 30 days. We do this to help protect users who lose access to their email account.You can change your password from the settings panel in the Steam Client. This restriction only applies to password resets, ex: done via https://help.steampowered.com or by Steam Support.
3. Mobile Authenticator Added
A Steam Guard Mobile Authenticator provides additional security for your account. Adding an authenticator does not immediately remove existing restrictions. Trades created within the first 7 days of adding the authenticator will still have up to a 15 days trade hold. This allows your items to still be protected and gives you time to recover your account if a malicious actor were to ever add an authenticator to your account.If your account was already protected by Steam Guard via email, you will have no new restrictions from using trading or the Community Market. If your account was not protected by Steam Guard via email or mobile app, you will be restricted from using trading and the Community Market for 15 days because Steam Guard has been recently enabled.
4. Mobile Authenticator Removed
Removing a Steam Guard Mobile Authenticator reduces your account security. To help protect your items, you will be unable to trade or use the Community Market for 15 days. In the case your account was compromised, this cooldown gives you time to recover your account and reinstate your security without losing your items.
5. Current Trade or Community Ban
You also may be unable to trade or use the market if your account has been banned from trading by Steam Support. Depending on the severity of the violation, you may receive a temporary or permanent trade ban.
How to check the restriction.
6. Other Reasons
Recently cancelled an accepted trade, changed your email address, when you try make a offer there will be notice."
10.How to check the reason and time of steam restriction
1. You can try to make an offer to your friends it will show you the reasons.
2. Login to steam community and go to Support>Trading, Gifting, Items, Community Market > Trading > I'm unable to trade.
11.How to remove steam restriction
You can’t remove it, Steam Support cannot modify trading or Community Market restrictions, regardless of the circumstances under which your account became restricted.
12.Why robots send me offers of only 1 item as I select many items when I retrieve?
Because items selected to be retrieved are dispersed over different robots’ inventory. In the inventory of robots retrieved, only exists 1 of items selected to be retrieved, robots only send offers including items which exist in the inventory. Youcan try again to retrieve other items after 20 minutes.
13.Can I set my friend's trade URL?
Due to security reasons you can only save your current account trade URL.
14. What is the cash vouchers, how to use?
Through the website activities available cash vouchers for code, get cash vouchers will be displayed on my voucher page, you can directly click on the use of vouchers will be converted into equivalent site balance, the balance of its function and you get exactly the same recharge.How to use: Visit Luckcases.com, enter my voucher page, enter the voucher code, obtaining vouchers. Choose to have the vouchers, click on the website, the balance increased, can also choose to give input from steam, ID, click to complete the gift gift
15. What is skin voucher and how do you use it?
When the box has a chance to open the random amount of skin coupons, get coupons will be displayed on the page in my voucher voucher skin sections, can be used to exchange any skin in stock exchange certificates.How to use:Visit Luckcases.com, enter my voucher coupon page in the skin section select the desired voucher, click apply to jump to the page on your skin to exchange coupons for balance items to choose web site inventory.
16.Affiliate Program Tips?
A. We pay you up to 5% profits of the dollar amount for each order made from a customer that you refer to luckcases.com.B. You get an affiliate URL, and tracking your Profits report too. C. We welcome any kind of marketing method, you can use YouTube, Twitch, Website, Blog, Social Media to send your affiliate URL, and you will earn Profits easily.
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