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请输入您需要翻译的文本！Support & Troubleshooting
I purchased the game but never got an email with a key!
Our game can be purchased from either Humble or Steam. If you purchased using the Humble widget on our site and have yet to receive a key, please try
If you are still having an issue with your purchase, you will need to contact either
or , depending on who you made the purchase with.
The game doesn't launch from Steam!
Perform an integrity check on your game to make sure the game was downloaded properly. This is a quick way to resolve a lot of common problems. You can find instructions on
I'm having problems using my Rift or DK2 with the game.
Please make sure that you are running the latest Oculus software found . Note that VR is not supported on Mac OS X.
If you are running from Steam or the non-DRM version you will need to enable Unknown Sources in Oculus Home. To do this follow the instructions
Make sure that your graphics card drivers are up to date and that you can run other content properly from Oculus Home.
If you are still having problems, please let us know at
and we'll help you the best we can.
When using VR, the desktop window only shows the game logo. How do I see the VR view for streaming?
There is a "Second Screen: Mirror" option found in the Graphics settings that can be turned on for broadcasting gameplay. You can also view the manual on the desktop window by switching the Second Screen to "Manual".
How do I run the game in Desktop Mode in Oculus Home?
Open Oculus Home in Desktop (2D) mode. Go to your Library and find Keep Talking and Nobody Explodes under the Installed section. Right click on the icon and choose Start in Desktop Mode.
My game is crashing as soon as I try to run it!
One of the most common causes for this is a lack of recent video card drivers. Please ensure you have updated your drivers recently. If you need instructions on how to do this, please
I hear sound, but the screen is black or turns black shortly after starting!
Please disable any third-party overlays, such as FPS counters. The most common one is AMD's Raptr Gaming Evolved overlay, which often gets installed as part of your video card driver update. You can find instructions to
If you do not have any overlays enabled and are using an AMD mobile graphics chip, you may be able to resolve the problem using the steps .
I've tried everything on this page but something is still wrong!
That's not good! Please look for logs in the following locations:
There are two logs files we need. Here's where to find them based on where you got the game:
C:\Program Files (x86)\Steam\steamapps\common\Keep Talking and Nobody Explodes\logs\ktane.log
C:\Program Files (x86)\Steam\steamapps\common\Keep Talking and Nobody Explodes\ktane_Data\output_log.txt
Oculus Store:
C:\Program Files (x86)\Oculus\Software\steel-crate-games-keep-talking-and-nobody-explodes\Keep Talking and Nobody Explodes\logs\ktane.log
C:\Program Files (x86)\Oculus\Software\steel-crate-games-keep-talking-and-nobody-explodes\Keep Talking and Nobody Explodes\ktane_Data\output_log.txt
It would also be incredibly helpful to have a DXDiag file:
Press the Windows Key + R (at the same time).
Type in DxDiag and press Enter to run the DirectX diagnostic tool.
Click "Save All Information" and save the file somewhere, then attach it to your email.
Send the logs (if any), your DxDiag file, and a description of your problem to
and we'll help you out.
Use the menu in Finder to select "Go" -> "Go To Folder..." and look for the following:
~/Library/Application Support/Steam/SteamApps/common/Keep Talking and Nobody Explodes/logs/ktane.log
~/Library/Logs/Unity/Player.log
Send the logs (if any) and a description of your problem to
and we'll help you out.}