114网址导航The Apple App Store and iTunes Connect are Down
Come here on Wednesday March 25? Yes, it’s down again:
It looks like
is having a bad Wednesday. The
Store, App Store and Mac App Store are suffering outages and the company’s app submission service
While the front pages of both the App Store and Mac App Store are accessible, we’ve hit broken pages on the US and UK App Stores when accessing individual apps. Meanwhile, though music, film and TV content is still visible in the iTunes Stores, you can’t actually buy it.
The problems seem to be geographically inconsistent – it appears to be possible to download apps from the Indian App Store but music tracks aren’t accessible there.
As you might expect, iBooks is down too and in-app purchases are broken. There also seem to be issues with , the company’s service which allows developers to give beta testers access to their apps. It’s currently inaccessible for some
We’ve contacted Apple for details on the situation and will update this post when we have more. The company’s
shows all its services working correctly but that clearly isn’t the case.
Update: Thanks for your reports. We’ve had confirmation of problems in Armenia, Australia, Brazil, Bolivia, Bulgaria, Poland, Serbia, South Africa, Cyprus, Canada, Switzerland, Spain, Sweden, Saudi Arabia, France, Finland, India, Italy, Indonesia, the Philippines, Romania, Ukraine, the Caribbean, Portugal, Russia, Egypt, Slovakia, Singapore, Vietnam, Israel, Iceland, the Netherlands, Norway, Denmark, Japan, Hong Kong, Germany, Greece, Mexico, New Zealand, Kenya, Thailand, the UK and US. So it’s safe to say this is a worldwide issue.
Update 2: We’re also seeing some reports that logins through the
aren’t working now either.
Update 3: Karl Hooker in the comments says:
Just spoken to Apple customer services UK and the agent was unaware of the issue until I told her to pick up her own phone and attempt to download an app. She said “Oh, yes I seem to be having the same error” and put me on hold. She then came back and said “We are aware of an outage but I don’t know how long it’s going to take, please try again in about an hour”…
Update 4: Here’s the latest error we’ve got, we’re now being told that the App Store itself isn’t available in the UK store. Confusing!
Update 5: And now if you were thinking of going to Apple Support for guidance…that’s down too. That also means you can’t make Genius Bar appointments.
Update 6: Here’s an interesting story from Twitter:
Was in the
Edinburgh 10am & they were having to use paper&pen. Their systems did come back after 15m – related?
— I, YermoungDer (@yermoungder)
Note: we’ve yet to confirm this.
We’re continuing to try to contact Apple but at this point we’ve received no reply to our emails and no one’s picking up the phone.
Update 8: Apple has updated its developer
but iTunes isn’t on it. The
still shows iTunes working fine and dandy.
We’re hearing from developers that Apple has told them to expect the problem to be fixed in the next two hours but that it’s a very uncertain estimate. We’re still waiting for an official comment.
Update 9: Some readers in Australia are reporting that iTunes is working normally again for them now but as the issues have been sporadic, we’re not holding our breath just yet.
Update 10: Like we said before, the problems do seem to be sporadic – developers and users in Australia still reporting problems despite others saying they’re back up and running.
Update 11 – 9.41 ET/13.41 GMT: We’re still receiving reports from across the world that iTunes downloads are not working on the desktop or iOS devices and that
is also affected.
Update 12 – 09.53 ET/13.53 GMT: First official word from Apple, not ETA on a fix yet.
Update 13 – 10.03 ET/14.03 GMT: Correction – that tweet was not from an official account. We’re still waiting on official word from Apple.
Update 14 – 10.06 ET/14.07 GMT: Apple’s finally updated its
to show iTunes is unavailable for all users.
Update 15 – 10.16 ET/14.17 GMT: The App Store might be five hours into suffering problems but the AppStore account on Twitter is still tweeting merrily.
Control this little humanoid in an adrenaline-fueled dash for your life.
— App Store
(@AppStore)
Update 16 – 10.25 ET/14.25 GMT: We’ve got another report via Twitter of an Apple Store that’s had to turn to pen and paper:
The Apple Store in Ridge Hill, NY is expecting issues with both the Wi-fi and their systems and are using Paper and Pen to.
— TwiceTheSn0w (@AahdsT)
See Update 6 for the previous instance. As before, we can’t verify this but if retail stores are unable to use their sales apps, it could speak to an even larger issue with Apple’s systems.
Update 17 – 10.33 ET/14.33 GMT: Apple’s now updated its
showing the App Store, iTunes Store, Mac App Store and iBooks Store as unavailable with red symbols.
Apple’s timeline of the outages shows the problem with its stores still ongoing and that there were
problems between 9am GMT (5am ET) and 12.30pm GMT (08.30 ET):
Update 18 – 10.54 ET / 14.45 GMT: Good news! The
is now working again which means you can at least ask for assistance/send over your queries and complaints.
Update 19 – 11.35 ET/ 15.35 GMT: Apple’s developer status page now shows the issues with iTunes Connect and Testflight we’ve been reporting on all day. It also confirms that those problems began at 8am GMT (4am ET) – an hour before the other issues.
Update 20 – 11.49 ET / 15.49 GMT: It looks like there were desperate times at Birmingham, UK Apple Store earlier today with staff reduced to using old school credit card machines, according to this photo sent to us by :
this morning at about 1100. How many Genius's does it take to work a card machine. Loving the irony here!
— Nathan Ziabek (@NathanJozef)
Update 21 – 12.32 ET / 16.32 GMT:
We’re seeing more reports of people being able to download apps, which suggests Apple could have started rolling out a fix. Fingers crossed. We’re still getting that now familiar “the iTunes Store is temporarily unavailable” error message.
Update 22 – 13.14 ET / 17.14 GMT:
iTunes, the App Store and Mac App Store have now been broken for over 8 hours and iTunes Connect has been inaccessible for 10 hours, which must be some kind of dubious record.
Update 23 – 13.20 ET / 17.21 GMT:
explaining the reason for today’s outage:
“We apologize to our customers experiencing problems with iTunes and other services this morning. The cause was an internal DNS error at Apple. We’re working to make all of the services available to customers as soon as possible, and we thank everyone for their patience.”
Thanks to Roman Khafizianov () for the original tip off.
Update 24 – 16.49 ET / 20.49 GMT:
Our international App Store nightmare appears to finally be over. Downloads are working in the UK and users are reporting it’s back up elsewhere around the world.
Apple has also updated the status of its services on its support site, to make things extra official:
We weathered the storm together, and survived. Thanks for sticking with us.
Read next:
Read next:
is a reporter from Dublin, IE.
Happy to hear your thoughts
on Twitter.
Mic Wright is a journalist specialising in technology, music and popular culture. He lives in Dublin. He is on Twitter at .
Dublin, IE
Posts / mo.
Shh. Here's some distraction
TNW with Philips
Prefer to get the news as it happens? Follow us on social media.
1.65M followers
763K likesEvery day I speak with
customers from around the country who have questions about how their Internet service works. In the last decade the Internet has undergone transformative changes, both in the way service is delivered to customers and the way customers utilize their Internet connection. Nowadays, when you look around your home it is nearly impossible not to see dozens if not more wirelessly connected devices. Your smart phone, your gaming system, your Netflix set-top box, all of these are examples of technologies which utilize wireless Internet connections to deliver a variety of services to our customers. In the course of supporting those customers who make use of our wireless modems and routers, I have come across a number of common problems that people face, both in connecting to their network and in using it to its fullest capacity.
Our mission today, should you choose to join us, is to explain some common misconceptions regarding wireless technology and arm you with some of the tools you can use to combat them.
What Is WiFi?
Before we get into specific problems, it is worth taking a few moments to better understand what WiFi is and how it works.
WiFi is a data delivery system that utilizes an antenna capable of broadcasting a signal on the 802.11 protocol. The Internet connection is delivered to your home either by traditional copper telephone lines or high-speed fiber optic cable, where it is then converted into a radio signal that can be received by wireless-enabled devices.
utilizes two different types of wireless delivery systems to accomplish this. The first of these is a combination DSL Modem/Router.
TDS DSL customers are typically issued an Actiontec GT724-WG or GT784-WN model, both of which serve to convert the signal that travels across the phone line into data that can then be transmitted to the customer by way of wireless. Without this piece of equipment, internet connection cannot be established for DSL customers.
Our fiber optic customers are ordinarily issued an Actiontec V1000H router.
Unlike the DSL modem/router combination, this device simply transmits an already converted data stream into a wireless transmission. Even without the router, customers with fiber-optic service can connect to the internet with an Ethernet cable.
That’s a whole lot of technical gobbledegook, right? In layman’s terms what this all means is that your Internet service comes into your house via a hard-line connection of some sort and is converted into a WiFi signal by your modem or router. If you’re having problems with your WiFi, thats always the first place to start.
Making WiFi Work For You
Now that we have a very basic understanding of the concepts and hardware, let’s look at some of three of the top problems people face when it comes to WiFi and how to combat them.
3. Sinking Signal Strength
WiFi is a tricky technology, and there are a multitude of factors that can cause you to receive a lower signal strength than what you’re used to. In many cases, this is nothing more than the modem or router having aged to the point where its ability to broadcast has decreased. This isn’t unusual, and is something to be expected of any piece of electronics that is left turned on for days and weeks on end. The estimated life span for one of our devices is between three and five years.
In many cases, however, the issue is not resolved by simply replacing the hardware. Outside of simply getting old, the most common culprits when it comes to low signal strength are obstructions, or objects situated between the transmitter and device you’re trying to use. Like an radio signal, WiFi is vulnerable to being blocked by common household objects. This includes anything from the obvious things such as ventilation shafts in the walls to fish tanks and even certain ceramics.
When situating your wireless router, remember to consider what communications professionals call “line-of-sight”, or LOS for short. Imagine drawing a line from your router to the device you are attempting to use and ask yourself whether that line passes through anything that which might interfere with the signal. If the answer is yes, then you may have found the source of your problem. And please, please do not site the router inside a large metal box or in the deepest recesses of your entertainment center. Yes, this happens.
UPDATE: For tips for optimizing your Wi-Fi signal, check out .
2. The Curse of Competing Channels
If you’ve eliminated location or blockages as the source of your WiFi woes and you’re still seeing poorer service than you expect, it may be time to dig a little deeper.
When you look at your computer or smart phone and pull up a list of available wireless networks, you will most likely see quite a few. Unless they are in a rural or otherwise isolated area, the average home will receive signals from at least four different wireless networks. The more networks you see on that list, the more “noise” there is for your router to cut through. What’s more, there are any number of items that are common in many homes that are using that same the 802.11 protocol to communicate. Cordless phones, some remote controlled cars, and even microwave ovens all use this little slice of spectrum to talk to each other.
When trying to cut through that noise, the first thing you’ll want to do is get the lay of the land. This will require a little work, but most of what you need can be found by downloading freeware tools such as
that will provide you with a list of all the 802.11 protocol signals within range, their relative signal strength in decibels (dB) and which of the eleven available channels they are using. Some routers will do this automatically whenever they are powered down and powered back up, but others will not.
Once you know where the existing noise is coming from, there is a quick and easy process for changing to a channel of your choosing. Just connect to your router with an ethernet cable and go through the following steps:
Change Wireless Channel
1. Open a web browser (Internet Explorer, Mozilla Firefox, Google Chrome, etc).
2. Enter http://192.168.1.1 or http://192.168.0.1 into your address bar. (Or click either link)
3. The Gateway may ask for a password. If it does use the following. (admin/password)
4. Click Wireless Setup on the top.
5. From the menu on the left click Basic Settings.
6. In the drop down box under Channel select the desired channel. (Channels 1,3,9,11)
There, wasn’t that easy? Obviously this process will vary slightly depending on the model of modem/router you may have in your home, but this will give you an idea of where to start exploring.
1. The Dreaded Password Paradox
Let’s all admit one thing: passwords are the bane of our existence. Whether a technical support professional or an average customer, everyone has more passwords than they care to count. There’s the password for your bank, your power company, your beloved internet service provider and, most of all there’s the password for the WiFi. Without that password, life can seem impossible. Your Kindle or iPhone is rendered useless and all seems lost. I’ve even spoken with parents who routinely withhold the wireless password as a way of encouraging lazy children to complete their chores.
Often times we will receive calls from customers who have either forgotten their wireless password or have had it mysteriously change on them. Now, sometimes this is the result of a little bit of amateur networking on the part of an enterprising youngster, and sometimes it’s something as simple as a power surge having hard reset the router.
In either case, there is always hope when it comes to wireless password.
Just like before, begin by connecting to your router with an ethernet cable, then follow the following steps:
Change Wireless Password
1. Open a web browser (Internet Explorer, Mozilla Firefox, Google Chrome, etc).
2. Enter http://192.168.1.1 or http://192.168.0.1 into your address bar. (Or click either link)
3. The Gateway may ask for a password. If it does use the following. (admin/password)
4. Click Security on the top.
5. In the text box next to WPA Key/Key Passphrase you will see the password for your network.
Now, once you’ve found this box, you can continue to use the same password or you can change it to one that you can remember more easily. Also, if you have some dishes that need done, I’d suggest changing it and holding it hostage until you get what you want. You’d be surprised how quickly kids can move when their access to copious amounts of kitten pictures is cut off.
UPDATE: We have a new blog
for more help.
Knowing is Half the Battle
We’ve come to the end of our brief trip down WiFi Way.Hopefully you’ve learned a little bit about the technology you use in your home and feel at least a little better armed when it comes to fixing some of the problems that crop up. There will, of course, be issues that come along which were not covered here. When this happens, we always want to hear from you. Providing quality customer service is a top priority at , and we’re always eager to answer questions from our customers.
If you want to get in touch with us, you can leave a comment below find us on , give us a shout on
or, as always, contact
Customer Support at 1-866-571-6662.
Now go forth, wireless warriors!
About Guest Blogger
Guest blogger for TDS Home.
Connect with TDS
Stay connected with TDS Home for the latest news.
Related Posts:
December 20, 2016
December 20, 2016
December 20, 2016
December 19, 2016
November 20, 2014
November 26, 2014
August 1, 2013
June 11, 2015
July 8, 2013
Most Popular:
Stay connected with TDS Home for the latest news.
Send to Email Address
Your Email Address
Post was not sent - check your email addresses!
Email check failed, please try again
Sorry, your blog cannot share posts by email.}